I have sent in forms of I'd including my passport. . utility bill. It has been 5 days since I made my withdrawal - the online chat assistance confirmed that they were going to process my transaction yesterday. In order to complete the fully. spoke to. Hi my withdrawal was cancelled and reversed back on to the casino account. bank card. Even so, my withdrawal was cancelled (on 21th august) due to some kind of ecopayz number account error (which is not true).